Widerrufsrecht

At Jack Murphy, we take pride in the quality of our garments. If you are not completely satisfied with your purchase, we will offer you an exchange, credit or refund within 60 days of purchase. 

Simply fill out the returns form, including your email order confirmation and send to the following address. We will then inspect the item to ensure that it is in the same condition as delivered, and process your return or refund. Please note, shipping is not included in your refund unless the item is received incorrectly or faulty.

**All US customers must contact us at info@jackmurphy.ie to receive customs information before returning or we will be unable to process your return.**

SJ Henderson Fulfilment Ltd
10 Nicholsons Rd, Kilkeel, Newry BT34 4JN, United Kingdom


* Due to Brexit, all UK returns will need to be sent directly to the following address. If they are sent to the Irish address, you may incur duty and customs charges.
SJ Henderson Fulfilment Ltd
10 Nicholsons Rd,
Kilkeel,
Newry BT34 4JN,
United Kingdom

Please have the following information ready to complete the returns form (click here to download form):

• Original Order Number
• Product to be Returned
• Reason for Return
• Preference for Refund or Exchange
• If exchange is preferred the details of preferred replacement product must be specified

Refunds will be credited according to the original method of payment (excluding delivery cost). Returned goods will only be accepted if they are sent back in fully resalable condition, including any tags, labels and product packaging, all of which must be fully intact. We reserve the right to refuse an exchange or refund if goods are not returned in saleable condition.

*Sale items must be purchased within 14 days to receive a refund.

How to Return Goods

Online purchases may be returned by post to the following address:

SJ Henderson Fulfilment Ltd
10 Nicholsons Rd, Kilkeel, Newry BT34 4JN, United Kingdom

*Due to Brexit, all UK returns will need to be sent directly to the following address. If they are sent to the Irish address, you may incur duty and customs charges.

SJ Henderson Fulfilment Ltd
10 Nicholsons Rd,
Kilkeel,
Newry BT34 4JN,
United Kingdom

The following criteria must be met when returning goods:

• Goods must be returned in their original packaging in resalable condition
• Goods must be accompanied by a fully completed returns form which can be downloaded here.
• Goods may be sent back by post. We recommend you obtain a proof of postage.

 

Faulty Goods

In the unlikely and unfortunate event that an order is faulty, incorrect or incomplete please accept our apologies and notify us at info@jackmurphy.ie within 24 hours of receipt.

Then follow the returns procedure as detailed above and we will endeavour to rectify the problem as quickly as possible.