Shipping, Delivery and Returns

We use An Post and DHL for secure and reliable delivery service, both of whom aim to adhere to the recommended delivery times above.

Jack Murphy Clothing cannot be held liable for any delays or additional charges caused by customs clearance or duties. DHL Worldwide will charge the package recipient all applicable duty, taxes and /or brokerage fees, should any apply, at time of delivery. As Jack Murphy Clothing has no control over such taxes or charges, they are not calculated in your online total.

Orders will be processed up until December 20th, though delivery cannot be guaranteed before Christmas.

Orders placed after the 20th, or over the festive period may be subject to fulfilment delays.

At Jack Murphy, we take pride in the quality of our garments. If you are not completely satisfied with your purchase, we will offer you an exchange, credit or refund within 60 days of purchase. 

Simply fill out the returns form, including your email order confirmation and send to the following address. We will then inspect the item to ensure that it is in the same condition as delivered, and process your return or refund. Please note, shipping is not included in your refund unless the item is received incorrectly or faulty.

Address:

Jack Murphy Returns
10 Nicholsons Rd,
Kilkeel,
Newry BT34 4JN,
Northern Ireland

We aim to process your return once it's received into our warehouse within 14 working days. This may be slightly longer during peak times.

You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process the refund and post this transaction to your account once they have received the information from us.

Refunds will be credited according to the original method of payment (excluding delivery cost). Returned goods will only be accepted if they are sent back in fully resalable condition, including any tags, labels and product packaging, all of which must be fully intact. We reserve the right to refuse an exchange or refund if goods are not returned in saleable condition.

*Sale items must be purchased within 14 days to receive a refund.

• We do not provide return labels.

Your return follows as above, The only deviation is as described:

**All US customers must contact us at hello@jackmurphy.ie to receive customs information before returning or we will be unable to process your return.**

If you've lost your return form (click here to download form), please download it and have the following information ready:

• Original Order Number
• Product to be Returned
• Reason for Return
• Preference for Refund or Exchange
• If exchange is preferred the details of preferred replacement product must be specified

In the unlikely and unfortunate event that an order is faulty, incorrect or incomplete please accept our apologies and notify us at hello@jackmurphy.ie within 24 hours of receipt.

Then follow the returns procedure as detailed above and we will endeavour to rectify the problem as quickly as possible.