We start processing your order as soon as it’s placed, therefore, we cannot change the delivery address or the contents of your order. If you want to return any of the items, you are welcome to do so within 60 days of receipt.

We aim to ship your order within 2 business days of purchase. Shipping times may vary due to shipping destination. If there is a delay in your shipment, we will notify you but please contact us at hello@jackmurphy.ie should you have any questions.

Please note, sometimes emails are delivered to your Spam or Junk Mail. Once you place your order, be certain to monitor your Spam or Junk Mail folders for updates. Orders are not shipped during weekends, holidays & bank holidays.

For more information on shipping costs and delivery times please visit this page.

If your order is being dispatched to an address within the;

USA - Jack Murphy takes care of all taxes and duties. In this case, there are no extra costs beyond the price we charge you on the site.

EU - no additional duties or taxes apply. 

However, outside of the USA or EU, you may be charged local duties by customs in your country. These costs are outside the control of Jack Murphy and are non refundable. 

Simply fill out the returns form, including your email order confirmation and send to the following address. We will then inspect the item to ensure that it is in the same condition as delivered, and process your return or refund. Please note, shipping is not included in your refund unless the item is received incorrectly or faulty.

Address:

Jack Murphy Returns
10 Nicholsons Rd,
Kilkeel,
Newry BT34 4JN,
Northern Ireland

• We do not provide return labels.

Once we have received your return package, your refund or exchange will be processed within 14 business days. You will be notified via email once this transaction has taken place. Please note that your banking institution may require additional days to process the refund and post this transaction to your account once they have received the information from us. 

For more information on our exchange and refund policy please visit here.

Refunds will be credited according to the original method of payment (excluding delivery cost). Returned goods will only be accepted if they are sent back in fully resalable condition, including any tags, labels and product packaging, all of which must be fully intact. We reserve the right to refuse an exchange or refund if goods are not returned in saleable condition.

*Sale items must be purchased within 14 days to receive a refund.

If you've lost your return form (click here to download form), please download it and have the following information ready:

• Original Order Number
• Product to be Returned
• Reason for Return
• Preference for Refund or Exchange
• If exchange is preferred the details of preferred replacement product must be specified

There are size guides available in most of our products. Each size guide is located on the product page.

Before you purchase, if you have any questions please email hello@jackmurphy.ie

Different manufacturers and different styles result in various fit sizes, therefore, Jack Murphy has an easy returns policy. If your purchase does not fit correctly,  please return the item back to us within 60 days for exchange or refund. For more information on our exchange and refund policy please visit here. If you still have specific questions about the fit of an item or measurement guide please email our customer service team.

We do stock replacement hoods. Please see the link below.

If there is an item which is not in stock please select it and click ' Notify me when available'. Once an item is back in stock you will receive a notification.

https://jackmurphy.ie/products/heritage-hoods

Unfortunately we do not offer a repair service at this time.

For minor repairs we recommend going to your local alterations specialist. If required we can provide poppers for all waterproof garments.

Please contact us at hello@jackmurphy.ie.

Each Jack Murphy garment has a care label on it. Please follow the instructions for garment care and any questions thereafter you can email hello@jackmurphy.ie.

We currently do not offer a rewaxing service, however this is something that you can do yourself or ask a cobbler or alterations specialist to help. Rest assured, you will not need to re-wax your jacket for approximately 5 years and sometimes up to 10 years, depending on the wearing of the garment. 

For these styles, you will find is that there are certain areas that get worn over time, and it is only in these areas where the jacket needs to be rewaxed. Basically, you are just reinforcing the waterproofing of the material by adding more wax to it. It is actually quite simple, and oftentimes people will leave their jacket worn before starting this process. We advise our customers to use NIKWAX as we have found this to be the best product on the market for rewaxing our jackets. Please see link below & how-to video

https://www.nikwax.com/en-gb/ & youtube video on how to https://www.youtube.com/watch?v=A8S4M6-BtJ0

Our tweed garments are made from 100% wool and require Dry Cleaning Only. Wool's natural properties mean it rarely needs washing, making upkeep simple.For care tips:

• Avoid washing, ironing, or tumble drying.
  
• The inner lining can be gently cleaned with a damp cloth.
  
• For small stains on the tweed, a light dab with a damp cloth is sufficient.
  
• If any odour arises, simply hang the garment in fresh air to refresh it.

Malvern, Cotswold, Oxford, Lambourne, Kingston

Hand wash only, This does not include a hand wash cycle in a washing machine. A non-biological detergent or pure soap flakes. Avoid tumble drying to preserve the fabric.When storing your raincoat, we recommend hanging it to maintain its shape. Avoid placing it next to leather or dark denim to prevent any potential color transfer.

You’re very important to us and we want to provide you a safe, secure online shopping experience. We take your cyber security seriously - it's part of our commitment to great customer service. All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information.

When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer (SSL). Pages requesting personal information will always have one of these icons. If you are still unsure about ordering over the internet please email us at hello@jackmurphy.ie.