Frequently Asked Questions (FAQs)

When will my order ship?

We aim to ship your order within 2 business days of purchase. Shipping times may vary due to availability of merchandise and shipping destination. If there is a delay in your shipment, we will notify you but please contact us at customerservice@jackmurphy.ie should you have any questions.

Please note, sometimes emails are delivered to your Spam or Junk Mail. Once you place your order, be certain to monitor your Spam or Junk Mail folders for updates.Orders are not shipped during weekends or holidays.

Will I have to pay international taxes & duties?

If your order is being dispatched to an address within the

USA, Jack Murphy takes care of all taxes and duties. In this case, there are no extra costs beyond the price we charge you on the site.

EU - no additional duties or taxes apply.

outside of the USA or EU, you may be charged local duties by customs in your country. These costs are outside the control of Jack Murphy and are non refundable.

How long does it take my order to get shipped to my door ?

If your desired item is in stock, it will be shipped immediately, some destinations take longer due to courier times. Please check your address below for more details.

Ireland & N. Ireland €8.50	1-2 Working Days
UK €10.00	1-2 Working Days
Europe €30.00	2-4 Working Days
USA €50.00	2-4 Working Days
Canada €50.00	2-4 Working Days
Australia €120.00	3-5 Working Days
New Zealand €120.00	3-5 Working Days

USA & Canada customers who are looking to send a return back

We do not offer a returns form but we do encourage our customers to send it back with USPS as they offer the best rates and are very efficient. Once your package is sent back to the below address, it will be held in customs. Once we get notification we will release the product. Once it arrives back in our warehouse we'll fulfil your instructions whether that be an exchange or refund.

SJ Henderson Fulfilment Ltd,

10 Nicholsons Rd, Kilkeel, Newry BT34 4JN, UK

I’m unsure about the size or if I have a fit question. How do I find this information?

Different manufacturers and different styles result in various fit sizes, therefore, Jack Murphy has an easy returns policy. If your purchase does not fit correctly, please return the item back to us within 90 days for exchange or refund. If you still have specific questions about the fit of an item or measurement guide please email our customer service team. If you prefer a refund we will only refund the items you are returning but not for the shipping costs.

SIZE GUIDE - Before you purchase, if you have any questions please email customerservice@jackmurphy.ie

How long does it take to process my return? for replacement or refund

Once we have received your package, your refund or exchange will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process the refund and post this transaction to your account once they have received the information from us.

Replacement Hoods

We do stock replacement hoods. Please see the link below. If there is an item which is not in stock please select it and click the love heart to add to your wishlist. Once we receive it into stock you will receive a notification.

https://jackmurphy.ie/products/heritage-hoods

Is Jack Murphy heritage range breathable?

The Jack Murphy Heritage Collection jackets and coats are 100% waterproof and windproof. The outer shell fabric is 100% polyester and with air vents placed under the arms to help with breathability. These coats are ideal for walking in bad weather conditions but high levels of exercise would cause perspiration.

Heritage Range:

Womens; Malvern Waterproof Coat, Cotswold Waterproof Jacket , Oxford Waterproof Jacket

Mens; Lambourne Waterproof Coat, Kingston Waterproof Jacket

Reviews on our Heritage Range

Easy to wear - Cotswold Jacket

Evelyn on Dec 07, 2022

This is my second Cotswold jacket. Glad they haven’t changed the style. Roomy enough to wear something chunky under if necessary and so right for so many outings. Hard Wearing too as I am still using my first one for dog walking.

Favourite Coats - Mavlern Long Jacket

Teresa Lynch on Feb 24, 2022

I am at least 20 years wearing Jack Murphy Coats. I have loved all of them, good fit, stylish and durable. They maintain a good appearance too and indeed it's just to choose a different colour that I ever need to get a new one. I often get complimented on how well the coat looks when I am out shopping etc. I would like to thank you all and now see some other styles of yours which I am interested in buying too.

Perfect weather proof coat - Lambourne Long Jacket

Clive on Jan 13, 2023

Light weight, waterproof, windproof and well made. Fits well with plenty of room to wear over sweatshirts or even other jackets, which may be needed on cold days as it’s not a coat for warmth, but that isn’t why I bought it. Perfect for walking the dog, however bad the weather is.

The Irish Quality I Expected - Kingston Jacket

Rick Coughlin on Dec 29, 2021

I have made several trips from the US to Ireland and have always thought to buy and Irish Raincoat since the quality I have seen in stores is so fine. When I ordered on-line I was concerned that I could not feel the material or in other ways examine the garment, but when I received the product I was thrilled to confirm that it was every bit as excellent as I had hoped. Delivery was prompt, and considering the holiday rush, an unexpected surprise. Jack Murphy has been excellent to deal with and I recommend them to all people both stateside and abroad~

Jack Murphy wax jacket and rewaxing. Do you offer a service or can you advise on the best product to use to re wax it?

We currently do not offer a rewaxing service, however this is something that you can do yourself or ask a cobbler or alterations specialist to help. Rest assured, you will not need to re-wax your jacket for approximately 5 years and sometimes up to 10 years, depending on the wearing of the garment.

For these styles, what you will find is that there are certain areas that get worn over time, and it is only in these areas that the jacket needs to be rewaxed. Basically, you are just reinforcing the waterproofing of the material by adding more wax to it. It is actually quite simple, and oftentimes people will leave their jacket worn before starting this process. We advise our customers to use NIKWAX as we have found this to be the best product on the market for rewaxing our jackets. Please see below link

https://www.nikwax.com/en-gb/ & youtube video on how to https://www.youtube.com/watch?v=A8S4M6-BtJ0

Care Instruction Details:

Label - Each garment has a care label on it, follow the instructions and any questions thereafter you can email our customerservice@jackmurphy.ie.

Can I machine wash one of your heritage range jackets?

No - Hand wash only, use a non biological detergent or pure soap flakes.

Do not tumble dry. Do not tumble dry. Do not Iron. Do not dry clean.

How do I wash your tweed jackets?

Our tweed garments are Dry Clean only, they are 100% wool and rarely need to be washed.

Do not tumble dry.

Is it safe to give my credit card and personal information over the internet?

You’re very important to us and we want to provide you a safe, secure online experience. We take your security seriously - it's part of our commitment to great customer service. All the appropriate security measures are in place to protect you against the loss, misuse o r alteration of your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer (SSL). Pages requesting personal information will always have one of these icons. If you are still unsure about ordering over the internet just email us at customer service