Frequently Asked Questions
We aim to ship your order within 2 business days of purchase. Shipping times may vary due to availability of merchandise and shipping destination. If there is a delay in your shipment, we will notify you but please contact us at email@example.com should you have any questions.
Please note, sometimes emails are delivered to your Spam or Junk Mail. Once you place your order, be certain to monitor your Spam or Junk Mail folders for updates.Orders are not shipped during weekends or holidays.
If your desired item is in stock, it will be shipped immediately, some destinations take longer due to courier times. Please check your address below for more details.
If your order is being dispatched to an address within the
USA, Jack Murphy takes care of all taxes and duties. In this case, there are no extra costs beyond the price we charge you on the site.
EU - no additional duties or taxes apply.
outside of the USA or EU, you may be charged local duties by customs in your country. These costs are outside the control of Jack Murphy and are non refundable.
We have uploaded size guides to our most popular products, so you can check that out for different measurements. This is located just above the sizes.
Before you purchase, if you have any questions please email firstname.lastname@example.org
Different manufacturers and different styles result in various fit sizes, therefore, Jack Murphy has an easy returns policy. If your purchase does not fit correctly, please return the item back to us within 60 days for exchange or refund. If you still have specific questions about the fit of an item or measurement guide please email our customer service team. If you prefer a refund we will only refund the items you are returning but not for the shipping costs.
Once we have received your package, your refund or exchange will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process the refund and post this transaction to your account once they have received the information from us.
We do stock replacement hoods. Please see the link below. If there is an item which is not in stock please select it and click 'Remind me when back in stock'. Once we receive it into stock you will receive a notification.
The Jack Murphy Heritage Collection jackets and coats are 100% waterproof and windproof. The outer shell fabric is 100% polyester and with air vents placed under the arms to help with breathability. These coats are ideal for walking in bad weather conditions but high levels of exercise would cause perspiration.
Womens; Malvern Waterproof Coat, Cotswold Waterproof Jacket , Oxford Waterproof Jacket
Mens; Lambourne Waterproof Coat, Kingston Waterproof Jacket
We currently do not offer a rewaxing service, however this is something that you can do yourself or ask a cobbler or alterations specialist to help. Rest assured, you will not need to re-wax your jacket for approximately 5 years and sometimes up to 10 years, depending on the wearing of the garment.
For these styles, what you will find is that there are certain areas that get worn over time, and it is only in these areas that the jacket needs to be rewaxed. Basically, you are just reinforcing the waterproofing of the material by adding more wax to it. It is actually quite simple, and oftentimes people will leave their jacket worn before starting this process. We advise our customers to use NIKWAX as we have found this to be the best product on the market for rewaxing our jackets. Please see below link
Label - Each garment has a care label on it, follow the instructions and any questions thereafter you can email our email@example.com.
No - Hand wash only, use a non biological detergent or pure soap flakes.
Do not tumble dry. Do not tumble dry. Do not Iron. Do not dry clean.
Our tweed garments are Dry Clean only, they are 100% wool and rarely need to be washed.
Do not tumble dry.
You’re very important to us and we want to provide you a safe, secure online experience. We take your security seriously - it's part of our commitment to great customer service. All the appropriate security measures are in place to protect you against the loss, misuse o r alteration of your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer (SSL). Pages requesting personal information will always have one of these icons. If you are still unsure about ordering over the internet just email us at customer service